"I received and email that says 'This is a notification to let you know that we are changing the status of your ticket to Closed as we have not received a response from you in over 720 hours.'
What does this mean? I am up to date on my accounts am I not?"
When you have an issue, we often open a "support ticket". This is basically a managed email that tracks our response to your issue, and stores the issues in your account for future reference.
If we send you a ticket, and you do not reply or close it in 720 hours, then it is automatically closed. This will not have any effect on your service in any way shape or form. All the information in the ticket is stored in your account and is not deleted when it is closed.
If you still have the issue in question, you may simply reply to the ticket in your client area, and it will be reopened.
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