This dot com domain name and web hosting FAQ is designed to help you learn more about dot com domain name registration. To keep your dot com domain costs down, please read the following questions and answers before contacting our dot com domain registration Support Team.
Go to our renewal page by clicking on the link below.
LOST USERNAME/ PASSWORD If you have forgotten your username and/or password for the domain you registered, you can request it via email.
Log on to www.domainsunder.ca, and click on the "Manage your International domains" section (scroll to the bottom of the page): http://www.domainsunder.ca/support/techsupport .
There you will find a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately.
IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration. If you have forgotten the username and password, AND your email address is incorrect or out of date, you will have to provide the last 4 digits of the credit card used to register the name. Also provide the new, correct email address so that we can update your info and send your username and password.
If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity.
We will first need a written request to provide access to the domain. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please fax all of this information to (780) 665-7377 Include your contact information (email and phone), so that we may verify the information's validity.